Financials Strategy – Macroeconomic Expectations Recent Bank Earnings Guidance & Outlook

August 14, 2024Posted inStrategy
Robert Albertson’s most recent piece brings him back to his roots - he is a bear at heart. I can see his point, though. Beyond the charts and numbers, public sentiment has turned even more negative than in the past year. In addition, public behavior - consumer and business alike - has changed markedly. Spending is down across the board, open jobs are down dramatically, and unemployment is up meaningfully as well. Major metro market…

MANAGEMENT MAKES ALL THE DIFFERENCE

July 31, 2024Posted inGeneral Management
Recently returned from a magnificent trip to Africa. During the trip we stayed at four different lodges, all wonderful in their own way. One lodge in particular stood out. Every person we passed stopped and introduced themselves with a smile. In general, the lodge staff was smiling a lot, even when they were amongst themselves. A sense of well-being and positivity permeated the place. Even my extreme food pickiness and requests (I didn’t know blueberries…

THE IMPORTANCE OF CUSTOMER EXPERIENCE PART II

July 19, 2024Posted inGeneral Management, Retail
This article is a perfect follow up to my recent article on the importance of customer experience and perception. It is a summary of an interview conducted by David Martin of Julie Mayrant, the dynamic, ever-vivacious leader of Woodforest’s consumer bank. Woodforest’s roots are in consumer banking. It has over 740 branches in 17 states, mostly located inside Walmart and catering primarily to America’s working class. While much has been written about the importance of…