Another “Take” on unique differentiation through human ingenuity – COMO resorts vs. Six Senses, Bumthang, Bhutan

Posted inOperations
You might be tired if hearing about my travels; bear with me just this one time. The ensuing content is relevant to all of us. The story I’m about to share is one that you’ve all experienced numerous times in your life. It’s the story of selecting a brand because of a specific event or experience which, in turn, yields a lifetime of revenue to the brand chosen. My experience has been that the selection…

Differentiating the undifferentiable – Dining at Gaggan in Bangkok, Thailand

Posted inNewsletters
After our epic vow renewal/seder weekend we stole away to Bangkok for recovery and chill time. Our one outing was to the fabled restaurant Gaggan, once declared the best restaurant in the world and many times included in the coveted Top 50 Restaurants In The World list by Pellegrino. We were excited to dine there.  When the taxi wanted to drop us off we refused to disembark. We knew this couldn’t be the correct address.…

How Humans Win! An Article by Bobby Edwards. If you only read one of my Bird on Banks this year, read this one.

Posted inOperations
Brian Edwards has been a cherished colleague and friend of ours for several decades. His son, Bobby, is clearly a chip off the old block. When Brian proudly shared with me Bobby’s reflections on the impact of AI on our life and work, I immediately asked for his permission to republish it. Our industry and its leaders are struggling mightily with the role AI could and should play in our businesses. Bobby’s article sheds a…