Operations

You might be tired if hearing about my travels; bear with me just this one time. The ensuing content is relevant to all of us. The story I’m about to share is one that you’ve all experienced numerous times in your life. It’s the story of selecting a brand because of a specific event or experience which, in turn, yields a lifetime of revenue to the brand chosen. My experience has been that the selection…

Brian Edwards has been a cherished colleague and friend of ours for several decades. His son, Bobby, is clearly a chip off the old block. When Brian proudly shared with me Bobby’s reflections on the impact of AI on our life and work, I immediately asked for his permission to republish it. Our industry and its leaders are struggling mightily with the role AI could and should play in our businesses. Bobby’s article sheds a…

Our industry – and the entire world – are awash with technology in all its forms. Making good decisions regarding technology acquisition and integration has become a core competency requirement for all companies in general, and for those who have a large number of customers and distribution outlets in particular. Banks are in the second category. What questions should you ask yourself as you consider a new technology-based solution? How compatible is the new solution…