Capturing and Retaining Consumer Deposits in the Next Three Years

Posted inRetail
The assumption that massive investments in technology are essential for our banks to remain successful and retain customers has been with us for decades now. “It’s table stakes”, we were told. We started with perceived core system upgrades and moved onto efficiency plays, followed by database management tools crowned by Salesforce, etc. etc.  The very same assumption, which focused in RPAs and upgrading human production to more value-add activities, is now followed by AI tools…

Robert Albertson Q3 Take

Posted inCommercial Banking
As we’ve done in previous quarters, the first take of the quarter was written by Robert Albertson, one of the better tea leaves readers I know.  Overview:  While the vast bulk of third quarter bank operating results were strong and generally above estimates, a handful of credit issues has driven bank stock valuations lower, some sharply so.  Most investors have succumbed to the fear that this could be an industry-wide alert, but the issues that have…

Today’s Strategic Opportunities Beyond Digital Transformation

Posted inStrategy
Regional banks are increasingly turning to digital tools to differentiate themselves. Simple examples range from integrating tools such as Yodlee's account aggregation and financial wellness tools into your digital platform to a stretch goal such as an omnichannel digital strategy. Investment in digital tools that fit your value proposition aimed at achieving specific goals (vs. “digital transformation”) can achieve simultaneously cost reduction and service enhancement results by  streamlining onboarding, enhancing fraud prevention, or enabling hyper-personalized…