The Importance Of Customer Engagement In Sustainable Long-Term Performance

October 23, 2023Posted inMarketing
“If you don’t listen to your customers, someone else will”, Sam Walton, Founder of Walmart and Sam’s Club. A year ago I wrote an article about the critical importance – and positive correlation – of Net Promoter Score (NPS) and stock price. The concept is intuitively appealing, but the JPMorgan Chase investment banking team has provided quantitative analysis to demonstrate the efficacy of the idea. The data has been generated by J.D Power and Company.…

A Little Perspective On Deposits

September 23, 2023Posted inPayments
During the pandemic, economic stimulus led to a surge in deposits of close to $4 trillion at its peak around April 2022. That’s a huge number, especially considering that the industry held total deposits of about $14 trillion in October 2019. While the country’s largest banks were the major benefactors of this surge (they gained $1.7 trillion of the pie, or a rise of 30% of their total deposits), the rising tide elevated all ships.…

The Frequency Of Black Swans

September 15, 2023Posted inNewsletters
At a recent Forum, Mark Turner wrote the following list: O Early ‘80s inflation O ‘86 stock market crash O S&L crisis late ‘80s O 2000 tech bubble O 9/11 O 2008 financial crisis O Pandemic O Inflation and Fed’s rate hikes O Regional bank crisis (SVB, Signature etc.) O Office CRE/Big city hollow out O Ukraine war O Climate change And, at a recent Bank Director Magazine issue, two old friends opined on board…