2023 Payment Topics to Watch

January 19, 2024Posted inPayments
Looking back at my 2023 Payment Topics to Watch: 1. Tap to Phone 2. Pay by Bank 3. FedNow Launch 4. Embedded Payments 5. Blockchain-Based Payment Schemes Tap to Phone, different than Tap to Pay, turns your smartphone into a card acceptance device by using its built in NFC technology. Throughout 2023, the industry saw expanded adoption of Tap to Phone with additional Merchant Acquirers, and Merchants announced they have started or would start to offer this solution. In…

Recap of Money 20/20 USA 2023 and 10 Banking Thoughts

November 11, 2023Posted inNewsletters
The following article was written by Chris Nichols, Director of Capital Markets at SouthState Bank. Money 20/20 (M2020) is the only conference in the industry where it is possible and expected to pull off two breakfasts, two lunches, three cocktail parties, and two dinners PER DAY. It's a whirlwind of education, deal-making, eating, and hugging. In this article, we detail our thoughts and the trends we saw last week in Las Vegas from a banking…

The Importance Of Customer Engagement In Sustainable Long-Term Performance

October 23, 2023Posted inMarketing
“If you don’t listen to your customers, someone else will”, Sam Walton, Founder of Walmart and Sam’s Club. A year ago I wrote an article about the critical importance – and positive correlation – of Net Promoter Score (NPS) and stock price. The concept is intuitively appealing, but the JPMorgan Chase investment banking team has provided quantitative analysis to demonstrate the efficacy of the idea. The data has been generated by J.D Power and Company.…