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Nick Miller is founder and President of Clarity Advantage, a boutique consulting firm that supports bank and banker efforts to attract and develop deeper relationships with small businesses through strategy, social media content, training, and coaching. His Weekly Sales Thought stories and a host of other articles and videos are available in Clarity’s Knowledge Center. Many banks have pronounced: “We want our branches to be advice centers and our relationship bankers to be our clients’…

BPNL took the country – indeed, the world – by a storm.  It is one of the big winners of the COVID era, where so many consumers were forced to buy essentials online vs. in stores.  One can hardly buy anything online without being offered the beautiful option of paying for the purchase in four equal installments.  This occurs regardless to the amount of the purchase, and the interest rate is buried in the payment…

The ever-evolving challenges facing corporate boards prompt periodic updates to a snapshot of what is expected from the board of directors of a public company—not just the legal rules, or the principles published by institutional investors and various corporate and investor associations, but also the aspirational “best practices” that have come to have equivalent influence on board and company behavior. The ongoing coronavirus pandemic and resulting economic and social turbulence, combined with the wide embrace of ESG, stakeholder governance and sustainable long-term…