Retail Banking

March 2, 2022Posted inRetail
Retail banking has been the backbone of community bank funding and franchise value building for decades. Common wisdom said: Commercial banking generated the revenues and retail banking funds it. This prevailing view rendered banks helpless when technological innovation demanded more from the retail business, well beyond the branch. From ATMs to mobile banking, and now to Real Time Payments and Zelle, the cost to serve consumers continue to increase. At the same time, revenue from…

The NSF Dilemma

February 17, 2022Posted inNewsletters
We knew it couldn’t continue, but we kept hoping.  The NSF drug which propped up the profitability of so many retail franchises for decades, is about to expire.  The product itself has been in high demand by specific customer segments for ages.  It is, per se, a product that meets the needs of those customers.  The problems arose not from the product itself but from a combination of two factors: Banks using NSF fees, features…

Ross’ Leadership Rules

February 3, 2022Posted inNewsletters
At a recent CCO Forum my friend Tony Ross, CCO of Woodforest National bank, shared with the group his leadership rules.  As Tony says, in the Army, we are all leaders.  If two privates are standing together, one of them oversees the other, at least by time in grade.  The idea is, every person makes choices whether to lead or just df=rift along. These rules are based upon rules created by BG (Retired) Jimmy R.…