Digital Essentials For Community Banks

March 18, 2022Posted inNewsletters
The appetite for investment in technology appears insatiable these days.  Every division of the bank needs expensive technology investments to satisfy customer needs TODAY.  CEOs and CIOs are having a hard time prioritizing the constant, ever-growing stream of project requests and partnership integration challenges. Consider the roadmap below to prioritize (and stick to) your commitments to digital transformation. 1. Eliminate friction points at the customer level 2. Work toward a new and modern core system…

Retail Banking

March 2, 2022Posted inRetail
Retail banking has been the backbone of community bank funding and franchise value building for decades. Common wisdom said: Commercial banking generated the revenues and retail banking funds it. This prevailing view rendered banks helpless when technological innovation demanded more from the retail business, well beyond the branch. From ATMs to mobile banking, and now to Real Time Payments and Zelle, the cost to serve consumers continue to increase. At the same time, revenue from…

The NSF Dilemma

February 17, 2022Posted inNewsletters
We knew it couldn’t continue, but we kept hoping.  The NSF drug which propped up the profitability of so many retail franchises for decades, is about to expire.  The product itself has been in high demand by specific customer segments for ages.  It is, per se, a product that meets the needs of those customers.  The problems arose not from the product itself but from a combination of two factors: Banks using NSF fees, features…